Pear Stairs

Pear Stairs, a UK staircase manufacturer and stair parts supplier

Pear Stairs describes itself as a UK manufacturer of staircases and a supplier of stair parts, operating from a base in the United Kingdom and delivering staircases nationwide. The company presents itself as a direct-to-end-user supplier and manufacturer, and states that it has worked with designers, craftsmen and technology for over 100 years. Its catalogue covers bespoke and standard staircases as well as a separate online shop dedicated to stair components.

The company frames its offer around a single sequence: measure, quote, design, manufacture, deliver and fit. It also runs a UK measure and installation service, and states that it will not be beaten on price for a like-for-like staircase.

Staircase types and materials

Pear Stairs manufactures wooden staircases in a range of softwoods and hardwoods. The timbers it states it has worked with to date are oak, hemlock, ash, pine, southern yellow pine, walnut, sapele and white primed. Beyond timber, the catalogue includes curved staircases, glass staircases, metal staircases, balustrade staircases and space saver stairs. Glass and metal elements can be combined with any timber, which the company presents as a way to design a staircase with freedom.

Curved staircases receive particular emphasis: the company states it has developed the technology to produce curved staircases that it considers among the best quality and most affordable in the UK, alongside its other designs.

Stair parts sold online

A dedicated stair parts shop supplies components for staircases of different shapes, sizes and styles, both standard and bespoke. The range listed includes balustrades, balusters, newel posts and newel caps, stair spindles, stair treads, stair risers, stair stringers, handrails, wall-mounted handrails, tongue and groove boarding and a barrier and handrail system. The company describes these parts as durable, hard-wearing, affordable and eco-friendly, and notes that its products include FSC-certified lines.

Design tool, quoting and lead times

An online stair builder, presented as a free interactive staircase designer, allows a design to be visualised and a full quote obtained in minutes without commitment to buy. A catalogue of case studies groups previous projects by timber, glass, painted, curved, metal and spindle staircases.

On timing, the company states that softwood and hardwood staircases can be collected within five days after signed design drawings, excluding curved staircases. Subject to a standard specification, it aims to complete design, manufacture and despatch within 7–10 days after receipt of a confirmed design, a window it notes may vary during very busy periods. Nationwide delivery across the UK is offered.

Manufacturing and installation process

Once an order is placed, a designer is assigned to discuss the design and remain available for questions. Each staircase is dry-fitted in the factory after manufacture, which the company says saves carpenters, joiners and installers hours of on-site work; it cites ease of installation as one of the most frequent points of customer feedback. A credit account is available subject to approval.

Customers and published feedback

The site displays a Trustpilot reference and a selection of customer testimonials. Among them, a joinery supplier describes using Pear Stairs as a long-standing supplier and praises the ordering process, the stair creator tool and named staff; a project coordinator reports a client's satisfaction with quality and turnaround on a delivery to an address in Luton; and individual customers in Farnham (Surrey) and Dundee describe fast delivery and service arranged around their needs. These are individual accounts rather than aggregate ratings.

Guides and background material

Pear Stairs publishes blog articles and reference content on staircase subjects, including a five-step guide to renovating a staircase, signs that a staircase needs repair or replacement, the pros and cons of curved designs, the use of glass in staircases, and an explanation of UK building regulations for stairs. The company also states that it sponsors organisations and is part of a wider group of shops that includes builders' merchant, bathroom, roofing, joinery, garden and power tool businesses.