Monarch Water

Monarch Water: water treatment solutions for UK homes

Monarch Water Ltd is a UK-based company specialising in domestic water treatment. From its base in Diss, Norfolk, it supplies water softeners, water filters, water purifiers and water conditioner units, along with softener salt and a range of aftercare services. The company presents itself as one of the UK's leading experts in water treatment and states that its products have been the top choice for installers in the merchant channel for years.

The business has been treating water since 1964, according to its own account, and describes its reputation as having grown into a national household name over the decades. It operates through three broad audiences: homeowners, installers and commercial clients.

Products for hard water and drinking water

The catalogue is organised around four main product families:

• Water softeners: presented as a solution for hard water and limescale, intended to protect appliances and pipes and to improve the feel of water in the home.
• Water softener salt: sold in individual bags or through a subscription delivery service described as 'Set & Forget', which removes the need to carry heavy bags.
• Scaleout range: water conditioners that reduce limescale with minimal maintenance, positioned as a fit-and-forget alternative.
• Water filters and purifiers: drinking water systems designed to provide filtered water straight from the tap, including purifiers described as professional-quality super-filtered drinking water.

The site also includes a tool to check water hardness by postcode, noting that a reading of 100ppm or above indicates that a water softener can help avoid limescale buildup and improve skin and hair health.

Service, warranty and aftercare

Monarch Water offers service plans, a booking system for service visits and repairs, and a warranty registration process. According to the company, all products come with industry-leading warranties provided they are registered and serviced as recommended. It also states that it has one of the largest service teams across the country, covering customers well beyond the initial purchase.

Salt can be ordered as individual bags or via subscription for regular deliveries. The company also mentions a WEEE producer number and the possibility of a WEEE recycling service on request.

Support for installers and commercial clients

Beyond the homeowner offer, the site addresses installers through an Installers Club with product specifications, and commercial clients through tailored solutions for businesses. Product advice, installation guides, FAQs and information on the benefits of soft water are also available.

Company details

Monarch Water Ltd is registered in England and Wales under company number 06590010. Its registered address is Fair Green, Diss, Norfolk, IP22 4DG. General enquiries are handled at +44 (0)1986 784759 and info@monarchwater.co.uk, while service enquiries use service@monarchwater.co.uk.