1Gas

1Gas: arranging mains gas connections across mainland Britain

1Gas is a trading name of 1Gas Connections Limited, a company registered in England & Wales that organises gas pipe and gas meter connections for households and businesses. Its stated coverage is mainland Britain, meaning England, Wales and Scotland. The company positions itself as an intermediary that handles the practicalities of getting a new gas supply or meter installed, rather than as the network operator itself.

The service is built around the argument that arranging a gas connection can be a complex and costly process. 1Gas presents its role as simplifying that process by arranging the installation or connection of a new gas meter, pipe or supply, and by gathering independent quotes for the pipe work and fuel meters. It also indicates that it can help customers find a gas supplier.

Services for residential and commercial projects

The company addresses two customer groups, domestic and business, and states that it handles projects of any size. The services listed on its site are:

• New gas connections
• Upgrades and downgrades of an existing connection or service
• Relocations
• Disconnections
• Gas meters

Beyond these categories, 1Gas says it can assist businesses and households that want to move, alter, upgrade or downgrade a connection, and that it helps with most relocations, upgrades and disconnections. The company describes itself as a specialist in gas meter installation, citing industry experience and customer service skills as the basis for obtaining connections, pipes and meters efficiently and economically.

Quotes and the commercial approach

Quotes are presented as free and without obligation. 1Gas argues that comparing prices for gas connection requirements can produce substantial savings, and that it performs that comparison on the customer's behalf. The site also claims competitive pricing and describes its service as good, alongside a direct point of contact and the absence of call centre queues. It reports more than 600 reviews on Trustpilot, a figure attributed to the company's own presentation at the time of writing this profile.

Contact channels and emergency guidance

Enquiries are handled by telephone and through an online quote form that asks for site postcode, name and telephone number, with a separate form for name, company name, phone, email and message. The company also offers online payment. For gas emergencies, the site directs users to the national gas emergency number rather than to its own lines.

Company details

1Gas Connections Limited is registered in England & Wales under company number 10770429, with VAT registration number 269 1634 78 1. Its registered office is given as 11 Longley Lane, Spondon, Derby, DE21 7AT.