Niagara Healthcare

Niagara Healthcare, a North Wales manufacturer of medically certified mobility products

Niagara Healthcare Ltd designs, builds, tests, delivers and maintains healthcare and mobility products from a purpose-built factory on the Colomendy Industrial Estate in Denbigh, North Wales. The company presents itself as one of the UK's leading manufacturers in this field and states that it has been established for more than 77 years, during which it reports having served thousands of customers.

Its activity centres on the NHC Cyclo-Therapy® effect, a massage technology that the company describes as medically certified and backed by medical research. Products incorporating this built-in therapy are classified as Class IIa medical devices, and the firm states that it is the only provider of domestic adjustable furniture carrying that classification in the UK.

From mechanical massage to adjustable furniture

The company traces its origins to the long history of massage as a therapeutic practice and to repeated attempts over the centuries to reproduce its benefits through mechanical or automatic systems that do not depend on the skill, time and physical effort of a therapist. Niagara Healthcare positions its Cyclo-Therapy technology within that tradition, presenting it as a non-invasive and soothing approach.

The product range is aimed at easing aches and pains to improve movement and mobility, at specialist wound care and rehabilitation for different conditions, and at sports warm-up, cool-down and recovery. The company also frames its purpose around helping individuals manage their own health and that of family members, friends and pets.

Regulatory registration and manufacturing

Niagara Healthcare is registered with the Medicines and Healthcare products Regulatory Agency (MHRA), the UK government body, in connection with its NHC Cyclo-Therapy massage being registered as a medically certified therapy. The company also states that it is authorised and regulated by the Financial Conduct Authority.

Manufacturing takes place at the North Wales factory, where products are designed, built, tested and maintained, using locally sourced materials where possible, according to the company.

After-sales follow-up

The company describes a customer relationship that continues after installation: it reports contacting customers regularly to offer a revisit and to check that the product still works as it should.

The group in figures

The company's own summary of its scale lists 77 years of experience, 119,000 satisfied customers, presence in 15 countries, 200 team members and seven market brands. These figures are the company's stated figures rather than independently verified data.

Two UK sites

Operations are split between the Denbigh headquarters, which houses head office, accounts, delivery, service, human resources and manufacturing, and a second office in Crawley, West Sussex, where sales, marketing and the contact centre are based. The company asks that enquiries be sent through its contact form so that messages can be routed to the appropriate department.