National Business Communications

National Business Communications: telecoms for UK businesses

National Business Communications (NBC) is a UK telecommunications provider aimed at companies of very different sizes, from start-ups and small businesses to SMEs, growing firms and large enterprises. Its catalogue combines cloud-based voice, business broadband, mobile lines, a digital landline migration service and card payment processing, presented as modular packages that customers can assemble according to their needs.

The company states that it works with businesses at all stages of their development and that it designs bespoke packages rather than applying a single standard solution. Its commercial argument centres on savings: it claims that British businesses joining NBC save up to £456 a year on average.

Cloud Voice and the move away from traditional lines

The flagship product is Cloud Voice, a voice-over-IP service built on Cisco BroadSoft technology that the company describes as including more than 40 business-grade features as standard. NBC presents it as a response to the withdrawal of traditional telephony: the site refers to the ISDN and PSTN switch-off and the WLR withdrawal, with a full shutdown scheduled for 2027, and positions its cloud system as a way to keep operating beyond that date.

The service is designed to work across multiple devices, so calls can be handled from the office, from home or remotely, and the company stresses scalability and flexibility so that the system can grow with the business. NBC also offers compatible handsets and a Digital Switch service for migrating landlines.

Broadband, mobile and payments

Alongside voice, the catalogue includes several connectivity lines:

• Superfast business broadband and fibre packages, including SoGEA fibre, with a free pre-configured Wi-Fi router on unlimited fibre deals.
• 4G SIM-only mobile plans with unlimited UK calls and texts, plus handsets.
• Motto, a card payment acceptance service presented as having straightforward fees and no hidden costs.

The site also provides an availability checker and a speed test for broadband. At the time of writing this profile, the published starting prices were £9.99 per month for Cloud Voice, £39.95 per month for unlimited superfast fibre, £14.99 per month for 4G SIM-only plans and £14.99 per month for business broadband, although the page also showed a £6.99 monthly figure for Cloud Voice in one section.

Technology partners and support model

NBC states that it partners with BT, Yealink, Polycom, Connecting Britain, Daisy Communications, Jabra, Vodafone, TalkTalk, O2 and Three, and argues that these collaborations underpin the reliability of its connectivity and support. Customer service is handled by UK-based teams, which the company says answer calls within three seconds on average, a claim it uses to describe its support as five-star rated. It also refers to a Trustpilot rating without specifying a score in the material reviewed.

Who it serves and how it sells

The target audience spans corporate offices, remote workforces and small family businesses. NBC frames its offer around the idea that telephone and broadband are critical to day-to-day operations and that switching provider should not mean sacrificing service quality. The site invites prospective customers to request a callback through a form that asks for current provider, contact details and consent to receive product information.

Contact channels by purpose

Beyond the main customer care line, the company separates its email channels by function: customer service, billing and faults each have a dedicated address, and Priority Care Level customers have a specific address for emergency faults.