Wellness Factory

Wellness Factory: online vitamins and supplements from Crawley

Wellness Factory is the trading name of SVC Labs Ltd., a company registered at Unit 1, Gatwick Distribution Centre, Whittle Way, Crawley RH10 9RW. The business runs an online shop for vitamins, minerals, supplements and related nutrition products, and describes itself as a creator and manufacturer of several of the brands it sells.

Own brands and third-party labels

The company states that it creates and manufactures some of the vitamin and supplement brands available on its site, including Hitamins, Honest Hemp, Core Nutrition, Farmassis+ and Little Pharma. It also stocks products from other brands, among them Bioliqua, Vivo Life, The Good Guru, Solgar, Bud Nutrition, Nature's Bounty and KIKI Health. The catalogue presents Bioliqua as a renamed line with the same products.

Product range

The shop is organised by product type, by health condition and by specific needs. The main groups shown are:

• Vitamins: B, B12, C, D, E, K2, gummies, multivitamins, shots, biotin and kids' vitamins.
• Supplements: liquid biotin, ashwagandha, nootropics, mullein leaf, chlorophyll liquid, collagen, beauty, turmeric, maca and lion's mane.
• Minerals: zinc, iron, calcium and magnesium.
• Formats: tablets and capsules, liquids and oils, gummies, sprays and edibles.
• Shop by condition: brain and memory support, gut health and probiotics, sleep and relaxation, muscle and joint pain, and cold and immune support.
• General wellbeing: immunity, allergies, ear and sinus, fertility supplements, pregnancy vitamins, baby and children, menopause and heart.
• Beauty: hyaluronic acid, marine collagen, collagen supplements, hair skin and nails vitamins, and biotin.
• Wellness: sleep and relaxation, mind health, gut health, energy and focus, detox, joint health and metabolism.
• Sports performance: energy gels, protein powder, BCAAs, muscle and strength, and athletes fuel kits.
• Vegan lines: vegan vitamins, vegan protein and vegan liquids.

The site also lists gift bundles and wellbeing gifts, including sections for him and for her, and a 3 for 2 offer.

Subscription club and delivery terms

Wellness Factory runs a Subscribe & Save programme called the Wellness Factory Subscription Club. According to the site, members receive fast UK delivery, free mystery gifts and an exclusive 20% discount on every order. Orders placed before 2pm are dispatched the same day, and delivery is free on orders over £25. New subscribers to the mailing list are offered 25% off their first order.

Sustainability and customer care

The company says it prioritises ethical and sustainable practice by stocking brands that use planet-friendly packaging and natural ingredients. It also states that it offsets its carbon footprint by planting trees with every purchase, through online partners EcoLogi, and that it stocks brands using renewable energy sources to power their operations. A dedicated customer service team handles questions and concerns through the contact channels published on the site.

White label and brand development

Beyond retail, the business offers a White Label service, listed in the site menu alongside the shop, subscriptions and customer service pages. This points to support for third parties seeking to sell products under their own brand, although the site does not detail the scope of that service.

Company details

Wellness Factory is operated by SVC Labs Ltd., company number 09264886, with VAT number 209 7619 86. The registered address is Unit 1, Gatwick Distribution Centre, Whittle Way, Crawley RH10 9RW. The site reports more than 15,000 happy customers and displays customer reviews for individual products, including Liquid Chlorophyll, Little Pharma and Vitamin D3+K2 Liquid.