With Energy

With Energy: district heating for homes across London, the South Coast and Bristol

With Energy is a UK-based district heating supplier that has been providing clean energy to more than 10,000 homes since 2016. Its coverage spans London, the South Coast and Bristol. The company describes itself as a local energy provider rather than a large utility, focused on green and affordable heating, hot water and cooling, supported by maintenance and customer care.

With Energy is a trading name of Hemiko Limited, registered in England and Wales. The registered office is Castletown Office, Rockcliffe, Cumbria, CA6 4BN, and the company registration number is 08331646.

Heat networks and the service model

The company explains district heating, also called heat networks, as a modern way to warm homes from a shared energy source. Heat is captured or generated and converted into hot water, which is then sent directly into homes. With Energy presents this model as a route to a reliable, low-carbon and sustainable energy supply for household heating.

Beyond keeping the heating on, the company frames its role around delivering a sustainable energy source for home comfort. Its stated activity covers heating, cooling and hot water, along with responsive maintenance and customer care.

Customer charter and commitments

With Energy publishes a customer charter setting out five commitments:

• Deliver reliable heat sustainably, working with the heat supplier to keep heat available at all times.
• Communicate positively, responding quickly, treating customers with respect, keeping promises and making contact easy.
• Bill accurately, sending correct bills on time in plain English and offering multiple payment options.
• Resolve problems effectively, using expert knowledge to answer questions quickly and handling complaints and fixes within the agreed time.
• Help vulnerable customers, including working with those struggling to pay and only turning off heat as a last resort.

The site also includes a registration route for vulnerable customers and a dedicated extra support section.

Account management and moving home

The Help Centre groups practical tools for customers: understanding a bill, payment information and account management. Separate sections cover moving home, with specific guidance for moving in and moving out, alongside an energy saving guide, service updates, service interruption notices, emergencies, feedback and complaints.

The site also displays customer comments describing helpful and prompt service, experienced engineers and quick responses, including for vulnerable customers. These are individual testimonials rather than aggregate ratings.