Four Elements Services

Four Elements Services: heating, plumbing and heat pumps in Greater Manchester

Four Elements Services is a family-owned and operated contractor working across Greater Manchester and Cheshire. Its activity is organised around four lines —heating, plumbing, heat pumps and air conditioning— and it presents itself as a company that has been operating for more than 25 years, a figure the site describes as combined experience across the business.

The company states that it works for both homes and businesses, handling repairs as well as installation work. Its stated operating principle is to offer a competitive price using qualified plumbers, without hidden fees, and to back the work with a guarantee on workmanship.

Services offered

• Heating services: one of the four core service lines listed on the site.
• Plumbing services: repairs and installation for domestic and commercial properties.
• Heat pump services: the company reports more than 1,000 heat pumps installed.
• Air conditioning services: the fourth pillar of the business, alongside heating, plumbing and heat pumps.

The site also lists a boiler installation track record of more than 1,000 units. Boiler servicing is described in detail through the checks included in the procedure: visual inspection of the boiler, cleaning of the condensate trap and the magnetic filter, flue gas analysis (with full strip-down when required), checks on inlet gas pressure and gas meter working pressure, cleaning of the boiler interior, verification of the expansion vessel charge, fault checking, a gas tightness test and a system water quality test.

How the work is organised

The company describes a four-step process: inspect and analyse the installation, quote and supply, carry out the service, and clean up and finish. It states that the customer approves the price before work begins and that the team explains what can be done to keep the plumbing system in good condition.

On pricing, the site indicates that a free estimate is offered and that an actual quote is then provided, with no hidden fees added before leaving the job.

Guarantees and commitments

Four Elements Services advertises an on-time guarantee and a 100% customer satisfaction guarantee, together with a two-year workmanship guarantee. It also states that all technicians are fully licensed and that the plumbers are highly trained and equipped for domestic plumbing work. The company presents itself as able to solve problems quickly and in a friendly manner, and says it treats each property as if it were its own.

Team

The site names four people in the organisation: Chad Metcalf as Managing Director, who states he has worked in plumbing and HVAC since a young age; Liam Tucker as Plumbing & HVAC Engineer; Dianne Johnson as Customer Service Representative; and Jonathan Johnson as Operations Manager.

Frequently asked questions

The site addresses practical questions from customers. It recommends a comfort temperature of 21 °C on the room thermostat and 18 °C in rooms used for sleeping. It notes that water regulations require new toilets to have a full flush volume of 6 litres and a partial flush volume of 4 litres. It also explains the boiler service sequence described above.

Head office and coverage

The company's head office is at Suite 104 Junction House, Junction Eco Park, Rake Lane, Clifton, M27 8LU. Its service area is described as Greater Manchester and Cheshire, and the site presents the business as 5-star rated.