NIBE Energy Systems Ltd

NIBE Energy Systems and heat pumps for UK homes

NIBE Energy Systems Ltd is the UK arm of a heat pump business that presents its products as built on Swedish engineering. The company positions itself as a supplier that installs the heat pumps it manufactures, and its UK operation is based in Chesterfield. Its stated aim is to help British households cut carbon emissions while replacing conventional heating with a heat pump.

The company describes two decades of activity in the UK market, a period in which, according to its own account, it has built partnerships, supported installers and delivered long-term performance in homes across the country. It frames this trajectory under the slogan "20 Years Ahead", presented as a milestone rather than a finished stage.

Product range: heat pumps, cylinders and controls

The catalogue is organised around several product families aimed at domestic heating and hot water:

• Heat pumps, including ground source, air source and exhaust air units.
• Heat pump controllers.
• myUplink, a connected control and monitoring system.
• Accessories and smart accessories.
• Hot water cylinders.
• Ventilation equipment.
• Domestic hot water heat pumps.
• AquaThermal systems.

These categories cover both the heating source and the components that manage, store and distribute heat and hot water in a property.

Installation, warranty and servicing

NIBE presents installation as carried out by the same company that makes the equipment. Alongside the heat pump itself, the offer includes a seven-year warranty and three years of servicing included. The site also references the Boiler Upgrade Scheme grant, with a headline figure of £9,000, marked as subject to eligibility and limited to England and Wales.

For existing owners, the company maintains a support pathway covering warranty registration, repairs and servicing through approved repair and maintenance partners. A separate area addresses installers and another is aimed at professionals specifying heat pumps for projects.

Brand ambassador and advertising

Former Arsenal and Swedish international footballer Freddie Ljungberg acts as NIBE's UK brand ambassador. His role, as described, is to promote energy-efficient heat pump solutions and encourage UK households to move toward more sustainable heating. The company also announced a twelve-month sponsorship across the Virgin Radio Network, with 30-second advertisements featuring Ljungberg, intended to raise awareness of low-carbon heating.

Customer feedback and recognition

The site cites Trustpilot as the platform where heat pump owners leave reviews and reproduces selected comments. These mention rooms that were previously hard to warm becoming comfortable, low noise levels, stable temperatures, reduced energy bills and a system described as faultless so far. It also refers to the Quiet Mark recognition in connection with its equipment.

Contact and location

NIBE Energy Systems Ltd operates from Unit 3C Broom Business Park, Bridge Way, Chesterfield, S41 9QG. The company publishes a single contact number for its UK operation and directs homeowners, installers and specifiers to distinct sections of its site depending on whether they are starting a heat pump project, need help with an existing unit or are planning an installation.