Estates Property Management

Residential block and estate management from Chester

Estates Property Management, also referred to as EPM, is a residential block and estate property management company based in Chester. Its stated sole business is the management of blocks and estates, and it reports covering the whole of the UK from that office. The company presents itself as experienced, trusted and transparent, with a model built around putting leaseholders first.

The firm was founded in 2014 by Ashley and Danielle after years working within large corporate managing agents. It began with six flats in Bradford and, according to the company, has grown to manage more than 9,000 homes across 190 residential developments, with a portfolio stretching from London to Dundee. The directors are described as having a collective 40 years of experience in block management and as trusted partners throughout England, Scotland and Wales.

Service charge collection and appraisal

Service charge work is central to the offer. The company arranges collection of service charges on behalf of clients and states that it does so in compliance with relevant legislation, controlling charges in line with budgets to ensure value for money and quality of service provision.

It also offers a free service charge appraisal to anyone unhappy with an existing managing agent or seeking an independent opinion on the charges and services offered. This appraisal is presented as a no-cost review rather than an ongoing management contract.

Repairs, maintenance and on-site staff

Repairs and maintenance within the developments under management are handled by the company, which frames this work around value for money and quality of service. Clients are said to benefit from a 24-hour emergency service for urgent matters, giving cover outside normal working hours.

An in-house maintenance team provides cleaning, gardening and window cleaning to developments, and the company can also arrange and manage external providers. Where a development requires it, EPM supplies and manages on-site staff including caretakers, porters and concierge, taking responsibility for the related HR, payroll and health and safety matters.

Company secretarial, ground rent and legal enquiries

A specialist team handles the administration of RMC and RTM companies, including filing statutory accounts, maintaining company registers and dealing with annual filing obligations. A separate in-house team collects ground rents on behalf of freehold clients, issuing demands in line with relevant legislation to support timely payment.

For property sales, the company manages pre-sale and post-sale enquiries on behalf of its developments through an in-house team, with the aim of handling transactions promptly.

Insurance procurement

Estates Property Management is an appointed representative of St Giles Insurance and works with that firm to arrange insurance for its developments. The company states that this appointed representative status means it is regulated for insurance activities.

How the company describes its approach

EPM traces its founding principles to a belief that leaseholders deserve better than the complacency it associates with parts of the industry. It describes its service as personal and responsive, in contrast to what it characterises as larger, less agile managing agents, and says it has tried to grow carefully by selecting developments thoughtfully and expanding its team sustainably.

The company also points to consistency, transparency and long-term client relationships as features of its work, and describes a comprehensive approach spanning service charge accounting, legal compliance, day-to-day maintenance and contractor coordination. These are the company's own characterisations of its service rather than independently verified claims.

Client feedback cited on the site

The website reproduces several client comments. One refers to the handling of a major renovation on a listed building; others describe efficient and reliable service, prompt responses to issues, well-maintained communal blocks and lower service charges than a previous agent at a block in Harlow. Another comment mentions an annual general meeting. These are individual testimonials and are presented as such.