iCrack Carmarthen

Device repair shop at St Catherine's Walk in Carmarthen

iCrack Carmarthen operates a repair shop at Unit 20, St Catherine's Walk, in Carmarthen. The business presents itself as a specialist in repairing phones and MacBooks, and its stated scope covers iPhones, Samsung and Android handsets, iPads and tablets, MacBooks and laptops, smartwatches and gaming consoles. Repairs are handled in-store, and the shop states that walk-in customers are welcome without an appointment.

According to the site, many common faults can be turned around the same day, depending on the device, the fault and the availability of parts. The shop also advertises a no-fix-no-fee policy, meaning payment is only taken when a repair is completed successfully, and it offers a free, no-obligation quote before any work starts. Repairs are described as covered by a warranty on parts and workmanship, subject to the shop's warranty terms.

Phones, tablets, computers and consoles

The repair menu is organised by device family rather than by brand alone. Alongside iPhone, Samsung and Android phone work, the shop lists separate services for iPads and tablets, MacBooks, laptops, smartwatches and gaming consoles, with the console section naming PS5, Xbox and Nintendo systems. Apple Watch repair appears as its own smartwatch entry.

• iPhone, Samsung and Android phone repair
• iPad and tablet repair
• MacBook and laptop repair
• Smartwatch repair, including Apple Watch
• Gaming console repair for PS5, Xbox and Nintendo

Common repairs: screens, batteries, back glass and charging ports

The most frequently advertised jobs are screen replacement, battery replacement, back glass replacement and charging port repair. Screen work is aimed at devices with cracked, broken or unresponsive displays, restoring display clarity and touch response. Battery replacement targets handsets that drain quickly or shut down unexpectedly. Back glass replacement is offered for supported iPhone and Samsung models, and charging port repair addresses loose, damaged or faulty ports on compatible devices.

The site's FAQ adds that batteries are replaced for iPhone, Samsung and many other smartphones, that charging problems are diagnosed and the port repaired or replaced where needed, and that water-damaged phones are assessed and repaired where possible. It also states that many screen replacements can be completed the same day, subject to parts availability.

Buying, selling and trade-in

Beyond repairs, the shop runs a buy, sell and trade-in side of the business. It buys and sells phones, laptops and other technology, offers trade-in options, and provides valuations for working, damaged or unwanted devices. Customers can put a device's value towards a repair or a refurbished upgrade. The shop also sells quality-checked refurbished phones prepared for resale, along with accessories.

How a repair is handled

The site describes a four-step process: the customer explains the fault, receives an upfront quote before work begins, brings the device to the shop, and collects it once repaired and fully tested. The shop highlights clear pricing without hidden costs, the use of selected replacement parts, and testing of every repaired phone, tablet or laptop before collection. Enquiries can also be started through an online quote form that asks for the device make and model and a description of the fault.

Discounts and local reputation

A student discount of 15% on phone repair is advertised, alongside a general "affordable phone repair" positioning. The site displayed a 5.0 rating on Google and a figure of 675 Google reviews at the time it was scanned. Individual reviews quoted on the page describe screen replacements, battery and charging port work, water-damage recovery on a MacBook, and help setting up a second-hand phone; these are customer accounts rather than verified findings about the business.