Hands Off Admin Support

Hands Off Admin Support: outsourced administration for UK small businesses

Hands Off Admin Support is a UK-based service that takes on recurring administrative work for small and medium-sized businesses, sole traders and individuals. The company presents itself as an alternative to hiring an additional employee: clients are assigned one dedicated person rather than a rotating assistant, and the work is carried out by a UK-based team rather than offshore. Its stated focus is on the repetitive tasks that consume the working day, from diary management to invoicing.

The service is based in Cardiff and works with businesses and sole traders across the UK. The company describes its approach as confidential and GDPR-conscious, and it sets up secure access to the tools each client already uses during onboarding.

Administrative tasks covered

The catalogue of services is organised around everyday office functions. Clients can select individual tasks or combine several, with the remaining scope agreed during an initial call.

• Calendar and schedule management, including reminders and conflict avoidance.
• Email organisation and correspondence: inbox triage, prioritisation and drafting replies.
• Phone lines and call handling, both incoming and outgoing.
• Meeting coordination and follow-up, including agendas and action points.
• Documents and data: filing, formatting, version control, CRM and spreadsheet updates.
• Web, content and advertising support: blog posts, copy, social media, website basics, SEO and paid ads.
• Expense processing and invoices, including expense tracking, invoice generation and chasing.
• Customer onboarding and account updates.

Beyond business clients, the company also assists individuals with personal administration such as inbox, diary, bills and chasing.

Sectors served

Hands Off Admin Support lists specific industries among its client base. For trades such as electricians, plumbers, builders and roofers, it covers office administration. For estate agents, it handles viewings, CRM and solicitor chase. Accountants receive support with onboarding, information chase and diary management, while solicitors and consultants are offered correspondence triage and matter follow-up. Small and medium businesses and sole traders can combine inbox, diary, invoices and onboarding.

The company also names professional services (solicitors, consultants, accountants, bookkeepers and coaches), property-related businesses, health and wellbeing practices, busy sole traders and micro-teams, and individuals seeking personal admin relief.

Packages and pricing

Most clients work on a monthly retainer, with hours refined during a discovery call. The published packages are as follows:

• Starter: 10 hours per month at £300 per month, equivalent to £30 per hour. The first month is £150. It includes light calendar and email support, a flexible task mix, regular check-ins and a client portal.
• Growth (described as most popular): 20 hours per month at £500 per month, equivalent to £25 per hour. The first month is £250. It adds regular weekly support, invoice and onboarding help and priority response.
• Professional: 40 hours or more per month at £800 per month, equivalent to £20 per hour. The first month is £400. It includes near full-time admin cover, phone support options, deeper process support and embedding in the client's workflow.
• Custom: flexible hours from £80 per month, with rates agreed on a call. It is aimed at individuals looking for admin relief and small or one-off projects.

All packages include a client portal, no onboarding fee and no commitment. New clients receive 50% off their first month on the Starter, Growth, Professional and Custom packages. Ad-hoc or pay-as-you-go work is charged at £40 per hour with a minimum of two hours. Phone and call handling is available as an add-on or included in higher packages, from around £80 to £150 per month depending on volume. There is no long contract or lock-in, and hours can go up or down or stop when needed.

Cost calculator

The website offers a free calculator, without sign-up, that estimates the annual cost of current administrative work. Users adjust sliders for hours spent on admin each week, the value of their time per hour, the number of people doing the work and the share they wish to hand over. The calculation assumes 46 working weeks per year, described as the UK average after holidays and bank holidays. The tool displays the annual and weekly cost, hours per year and a potential annual saving based on a typical support rate of around £25 per hour.

How the engagement works

The process begins with a free discovery call about the current admin load and what success would look like. The company then provides a summary of hours needed and transparent pricing, usually within a couple of days. Onboarding consists of setting up secure access to the client's existing tools and agreeing ways of working. Ongoing support includes regular check-ins, flexible hours and the freedom to adjust as needs change. The company states that it replies the same day and offers an immediate start.