24|7 StayWarm

24|7 StayWarm: from boiler cover to home energy systems

24|7 StayWarm is a UK company that began as a provider of boiler cover and boiler installation and has since widened its activity into broader home energy solutions. Its stated focus is making heating more innovative, energy use more efficient and sustainable systems more accessible to households across the UK. The company describes more than a decade of hands-on experience in heating services.

Its current scope covers renewable energy solutions, solar panel installations and advanced battery storage systems alongside conventional boiler work. The company presents these services as a way for homeowners to manage their energy needs and reduce long-term costs, whether the starting point is a boiler upgrade or a move into solar power.

Boilers, solar and storage under one provider

The catalogue of activity described on the site combines several areas of work:

• Boiler installation and boiler upgrades, the company's original line of business.
• Boiler cover and annual boiler servicing.
• Renewable energy solutions, including solar panel installations.
• Advanced battery storage systems.
• Emergency callouts and urgent home assistance.

Installations are handled under the 247 StayWarm Limited name. That plan is described as including an enhanced warranty, an annual boiler service and unlimited repairs in conjunction with the boiler manufacturer.

Engineers and nationwide callouts

The company states that its engineers are trained and certified, and that they handle both scheduled installations and urgent home callouts. It refers to a network of professionals spanning the country, bringing workmanship to the customer's doorstep. The same team is presented as covering new boiler installation, the switch to solar and emergency assistance, with the aim of fast, safe and effective service throughout the year.

Sister companies for cover, installations and collections

24|7 StayWarm operates alongside related businesses with distinct roles:

• 247 Home Assist Limited, trading as 24|7 Home Rescue, handles home services and offers insurance policies and non-insurance products such as annual boiler service and landlord gas safety checks.
• 247 StayWarm Limited covers installations, with the enhanced warranty, annual service and unlimited repairs package described above.
• VP Collections Ltd is a sister company of both 247 Home Assist Ltd and 247 StayWarm Ltd and collects payments on their behalf from customers for insurance and other services.

Leadership and internal organisation

The site names the people behind the operation and their areas of responsibility. Martin O'Neill is Chairman, Arif Patel is Chief Executive Officer, Ed Dutton is a Board Member, Simon Ensor is Director of Operations, Hassan Khonat is Director of Digital Sales & Marketing, Imran Seth is Director of Renewal & Retentions, Ranjen Gohri is Director of StayWarm Sales, Gina Dobson is Chief Finance Officer and Ikram Issa is Chief Technology Officer.

Beyond the management team, the company describes a workforce of energy specialists, customer support staff and other professionals united by the goal of helping households become more energy-efficient. An office team handles communication with customers, gathering questions and feedback.

Regulatory status and consumer code

StayWarm is a trading style of 247StayWarm Limited, which is authorised and regulated by the Financial Conduct Authority under Financial Services Register No 916367. The company is registered in England & Wales under Registered No 11387607, with its registered office at Parkhill Business Centre, Padiham Road, Burnley, BB12 6TG. It states that it acts as a credit broker and not a lender, offering finance from a panel of lenders.

The company is also a member of HIES, a Chartered Trading Standards Institute (CTSI) approved Consumer Code.