Smart Energy

Smart Energy: energy efficiency installations from the West Midlands

Smart Energy is an independently owned energy efficiency installer based in Brierley Hill, West Midlands. The company was established in 2016 by founder Matthew Dransfield, who the site states has 20 years of experience in the energy sector. It describes itself as one of the UK's leading energy efficiency installers and reports having installed energy efficiency measures in over 2,000 properties across the UK, saving more than 28,000 tonnes of carbon emissions over the past four years.

The business positions itself as more than an installer, offering a range of energy-saving measures that can be funded through government-backed schemes. It works in partnership with energy companies to secure funding for eligible households, while also offering solutions for those who do not qualify for grants.

Products and installation services

Smart Energy's service catalogue covers both renewable generation and building fabric improvements. The main areas listed are:

• Solar panel sales (solar PV)
• Air source heat pump sales
• Loft insulation sales
• Cavity wall insulation sales
• Boiler sales and heating systems
• HHR electric storage heaters
• Internal wall insulation
• Room-in-roof insulation
• Solid wall insulation

Alongside product sales, the company provides surveying services and managed retrofit services, and offers a project pricer tool for estimating costs.

Funding, finance and guarantees

The company facilitates access to free insulation grants under the Government ECO scheme, specifically ECO4 at the time of writing. It also advertises 0% interest-free finance options to spread the cost of home improvements. Smart Energy states that it is authorised and regulated by the Financial Conduct Authority as a credit broker, not a lender, offering credit products from Zopa Bank Limited trading as DivideBuy. A representative example on the site shows a cash price of £3,333.33, an initial payment of £333.33, total credit of £3,000.00, and a total payable of £4,658.31 including £1,658.31 interest at 9.9% fixed, repaid over 119 monthly payments of £38.82 and a final payment of £38.82 at 9.9% APR.

Grant-funded installations come with insurance-backed guarantees. Cavity wall and solid wall insulation installations carry 25-year insurance-backed guarantees.

Accreditation and quality approach

Smart Energy states that it is accredited on government schemes and that all installers and surveyors are fully trained and certified. The company says its engineers undergo rigorous training and continuous monitoring to maintain quality standards. It also emphasises a collaborative approach to compliance and improvement, working with stakeholders ranging from local authorities to private customers.

Customer feedback

The website displays a selection of customer reviews, with a link to view all 180 reviews. The testimonials shown are from homeowners and comment on the work of engineers and surveyors, communication, and the smoothness of the process.

Company information

Smart Energy West Midlands Ltd, trading as Smart Energy, is registered in England and Wales with company number 10482361. It is authorised and regulated by the Financial Conduct Authority under firm reference number 922436.