Pro Drainage Group

Pro Drainage Group: nationwide drainage and septic tank specialists

Pro Drainage Group is a privately owned, family-run drainage company established in 2015 and backed, according to its own presentation, by more than 20 years of industry experience. The business began in Bournemouth, where its head office remains, and now operates a fleet of engineers covering most of the United Kingdom. It describes itself as a non-franchised operation and states that it serves both residential properties and a growing list of commercial clients.

The company positions itself around emergency response: its engineers are presented as available around the clock, every day of the year, and the firm states that it does not charge a call-out fee. Free, no-obligation quotes and telephone advice are also offered.

Drainage services offered

The service catalogue covers the main areas of drainage work, from clearing blockages to structural repair of pipework:

• Unblocking of drains, toilets, soakaways, sinks and showers
• CCTV drain surveys for residential and commercial properties
• Drain jetting and use of jet vac and porta reel equipment
• Drain repairs and drain relining of all types of drainage pipes
• Pitch fibre pipe specialists, working with no-dig technology
• Tanker services, septic tank emptying, installation and repairs
• Sewage treatment plants and sewage treatment solutions
• Grease traps and commercial pump stations
• Water main burst pipe repairs and plumbing
• WinCan reporting software for survey work

The company notes that its vans are fully equipped to handle the drainage issues it encounters, and that it addresses damage such as tree root intrusion or collapsed pipework caused by corrosion or mechanical damage in pitch fibre and clay pipes.

How the team works

Pro Drainage Group states that its engineers are fully qualified, insured and safe contractor approved. The founder and director, named Mark, is described as remaining at the forefront of operations, with quality assurance and customer satisfaction presented as central priorities. The company says it uses what it considers the best equipment and materials and that it does not cut corners.

As a family-run business, it emphasises a close working relationship with clients: each job is treated individually, with the problem identified and then resolved efficiently and cost-effectively. The stated company ethos is to provide peace of mind, accurate diagnosis and good customer service, and the firm points to long-standing customers and partners who return year after year as evidence of that approach.

Sectors served

Beyond households, the company lists a broad commercial and institutional client base. The sectors it says it works with include hospitality, portable toilets, insurance, construction and groundworks, property, healthcare, drainage and waste services, education, leisure, retail, maritime, the public sector, automotive, camping, farming, and warehouse and logistics. It describes itself as trusted by residential properties and by some of the largest corporations in the UK, and says it aims to build long-term relationships with businesses of all sizes.

Coverage and emergency response

With its head office in Bournemouth, the company reports engineers located nationwide and coverage across most of the UK, including contractual drainage work as well as one-off emergencies. Its emergency line is presented as operating 24 hours a day, 365 days a year, with rapid response emphasised as a specialism. The company also states that it offers a 100% satisfaction guarantee.