Appliance Serve

Appliance Serve: appliance care plans and repairs across the UK

Appliance Serve is a UK-based provider of appliance care, describing itself as "a leading provider of appliance care across the UK." The company offers care plans and repair services for household appliances and home entertainment equipment, supported by experienced engineers and advisors.

Care plans for white goods and home cinema

The company structures its services around two main care plan categories:

• White Goods Care Plans: Cover for washing machines, tumble dryers, dishwashers, microwaves, and other similar appliances.
• Home Cinema Care Plans: Cover for TVs, DVD/Blu-ray players, surround sound systems, Sky boxes, and games consoles.

These plans are presented as offering "great value for money" and are backed by engineers who handle repairs and diagnostics.

How the service works

Customers can contact Appliance Serve to book a repair, add an item to an existing plan, or provide feedback. The company emphasises that calls are answered by human advisors rather than automated systems, and that engineers are dispatched to diagnose and resolve issues. In some cases, if an appliance is deemed beyond economic repair, the company takes the initiative to determine the appropriate next steps.

Customer feedback

The website includes reviews from customers who highlight their experiences with the service. One reviewer, Mr Hatch, mentions that engineers were sent to address a noisy Miele washing machine and diagnosed it as BER (beyond economic repair). Carolyn Dancey describes a washing machine that was deemed irreparable due to cost effectiveness, and notes that the company took the initiative to decide the way forward. Paul praises the helpful and courteous phone service, specifically mentioning an advisor named Enzo who went out of his way to resolve a query.

These testimonials reflect individual experiences and are presented as part of the company's customer feedback.

Referral scheme

Appliance Serve promotes a refer-a-friend scheme that offers £40 cash for both the referrer and the friend. Further details are available via a link on the website.

Company information

Appliance Serve Ltd is registered in England and Wales under company number 08957597. Its registered address is 3 Poole Road, Bournemouth, Dorset, BH2 5QJ.