Toplex Home Appliances

Toplex Home Appliances: a family-run appliance retailer in Blackburn

Toplex Home Appliances is a home appliance store based in Blackburn that sells laundry, dishwashing, cooking and refrigeration appliances. The business describes itself as family-owned and states that it was founded in 1959, giving it more than half a century of activity serving customers in Lancashire and selected nearby areas. Its range covers both freestanding and built-in formats, and the company presents itself as a retailer that combines an online shop with in-store advice.

The store positions itself around practical guidance rather than purely transactional selling. According to its own account, staff help customers compare capacity, spin speed, energy use, fuel type, size, controls and fitting needs before purchase, and the company states that it does not apply sales pressure. It also indicates that many more products are available than those shown on display.

Laundry, dishwashing, cooking and refrigeration ranges

The catalogue is organised into four main appliance areas, each with freestanding and built-in variants where applicable:

• Laundry care: freestanding washing machines, freestanding washer-dryers, built-in washing machines, built-in washer-dryers, heat-pump condenser dryers, condenser tumble dryers and vented tumble dryers.
• Dish care: freestanding full-size dishwashers, freestanding slimline dishwashers, built-in full-size dishwashers, built-in slimline dishwashers and other integrated models.
• Cooking: cookers (electric, gas and dual-fuel), built-in electric ovens, gas hobs, ceramic hobs, induction hobs, microwaves (freestanding and built-in) and warming drawers.
• Refrigeration: freestanding and built-in fridges, freezers and fridge-freezers, including chest freezers.

The site also references a vacuuming category in its navigation. For laundry, the retailer says it can help customers compare running costs and choose between a family-sized drum and a compact appliance. In refrigeration, it points to models for kitchens, garages and utility spaces, and advises checking size, capacity and door opening before ordering. For cooking, it offers guidance on fuel type, size, controls and fitting options where available. For dishwashing, it helps verify size, place settings, programmes and fitting requirements.

Brands and buying group

Toplex states that it supplies most major appliance brands, naming Bosch, Siemens, Neff, Hotpoint and Beko as examples. It also explains that it is part of the Euronics buying group, which it says allows it to buy directly from manufacturers and offer competitive prices. The company adds that it operates with lower overheads than larger online retailers and that it does not sell seconds or graded products.

Delivery, installation and additional services

The retailer advertises free local delivery across Lancashire within its service area, with scheduled delivery slots at no extra cost. Delivery to selected nearby areas is considered case by case. Eligible appliances can include fitting, recycling or other service options before checkout.

Installation is offered for appliances ranging from freestanding washing machines to integrated fridge-freezers. The company states that it can also install gas appliances using trusted Gas Safe installers. For customers unsure whether an appliance will fit, Toplex offers a home measuring service priced at £40. The site also mentions price matching, after-sales care and pay-monthly financing at 19% APR.

Customer feedback shown on the site

When this profile was written, the website displayed a Trustpilot rating of 4.9 out of 5 based on 88 reviews. The published testimonials referred to professional and knowledgeable staff, competitive pricing, easy ordering, fast delivery and courteous delivery teams. One reviewer noted a delivery that fell slightly outside the promised window due to heavy traffic but said they had been advised beforehand. These comments reflect individual customer experiences as presented by the retailer and are not an independent assessment by this directory.

How to buy and get advice

Customers can shop online, request advice by email, live chat or telephone, or visit the store. The company presents itself as a local alternative to larger online retailers, combining a physical shop with an e-commerce operation and trade login. Its stated approach is to help customers choose an appliance that fits both their space and their budget.