SNSG Ltd

SNSG Ltd: SIA-licensed security guarding from Birmingham

SNSG Ltd is a security provider based in Birmingham and operating across the West Midlands and the wider UK. The company states that it holds SIA approved contractor status for security guarding, door supervision, keyholding and Close Protection services, and describes itself as an active member of the extended police family. Its stated positioning is to operate at all levels within corporate and local communities, working to industry standards.

Founded in 2003, the company reports a workforce of more than 200 employees, over 150 security clients and more than 200 monitored businesses. It presents itself as a leading security provider in Birmingham, a claim that reflects its own presentation rather than an independent ranking.

Sectors served

The company organises its activity around a defined set of sectors, each with dedicated service lines:

• Arenas and concerts
• Events and stadia
• Hospitality and leisure
• Healthcare, both NHS and private
• Mobile patrol and response
• Property and estate guarding, including CCTV
• Retail and loss prevention
• Street marshalling
• Education, covering schools and further and higher education establishments
• Concierge management

Concierge and front-of-house work

A distinct part of the offer is concierge staffing for residential and hospitality settings. SNSG describes a pool of trained operatives who manage residents, visitors and contractors in restaurants, hotels and high-value apartments. These staff are said to receive regular training in CCTV and public space surveillance, hospitality, security and office management, and can wear either the client's corporate uniform or the SNSG uniform. The service is offered on a permanent or ad-hoc basis, with an emphasis on combining guarding duties with hospitality standards of conduct.

Training activity

Since 2010 the company has been a registered Highfield Training Provider, and in 2012 it registered as a Highfield training centre. Through this side of the business it delivers security, safety and first aid courses leading to nationally recognised qualifications, and it also develops client-specific training programmes in partnership with customers.

Company development

The company was formed in 2003 with the stated aim of creating local jobs for local people and training employees above the standard the industry expects. It reports that it built a reputation for security, door supervision and night-time economy support, and that after 2010 it expanded into static guarding, concierge services, keyholding, mobile patrols and Community Safety Accreditation Scheme (CSAS) certified street marshals. By 2014 it reported employing more than 200 local people and focusing on local public and third-sector contracts.

Leadership and client feedback

Otis Hanley is identified as Founder and Non-Executive Chairman. The site also publishes a client testimonial from an integration manager at Centrick, who describes an improvement in service standard compared with previous providers and positive feedback from residents. The site invites customers to leave reviews on Google and displays a five-star rating graphic; these are the company's own published materials rather than an independent assessment.