Medilink

Medilink: independent dispensing and home delivery of stoma and continence supplies

Medilink is a home delivery service for prescription stoma and continence products, operated under the Salts Healthcare umbrella. It describes itself as an independent dispensing service, meaning it supplies products from every manufacturer rather than a single brand. The service is available only in the UK and is aimed at people living with a stoma or a continence condition.

Product range and dispensing scope

The catalogue covers a wide range of stoma care items, including closed bags, drainable bags and urostomy bags, along with accessories such as mouldable seals, flange extenders, adhesive removers and barrier films. The continence range includes products prescribed for bladder and bowel care. According to the company, whatever a stoma care nurse has recommended can be dispensed.

Ordering, prescriptions and delivery

Registration takes a few minutes, after which Medilink manages repeat NHS prescriptions on the patient's behalf. In England and Wales, prescriptions can be received through the NHS Electronic Prescription Service, removing the need to visit a GP surgery. Orders can be placed online, by freephone, by email or by post. Supplies are dispatched within 48 hours of receiving the prescription, delivered free of charge in plain, discreet packaging with order tracking as standard. Freepost envelopes are included with every order. If supplies run low unexpectedly, urgent supplies can be arranged with the GP's authorisation.

Local support through Dispensing Care Centres

Behind the delivery operation sits a nationwide network of 16 Dispensing Care Centres, each staffed by a local team. The centres are open 9:00am to 5:00pm, Monday to Friday, and an out-of-hours line is available for emergencies. In England and Wales, the company's own Stoma Care Nurses are available for clinical questions. Beyond clinical matters, the service offers guidance on diet, travel, work and adjusting to life with a stoma or continence condition.

Additional services and resources

Medilink provides a language support service for its customers, a recycling scheme, and specific guidance on ordering for a child. The website also includes patient support leaflets and a blog. Healthcare professionals can refer a patient through the site.

Company background

Medilink operates from Richard Street, Aston, Birmingham, B7 4AA. It is registered in England with company number 74096 and VAT registration number GB 110 3990 04. The service is part of Salts Healthcare.