VIP-Fly Airport Concierge Services

VIP-Fly: airport concierge and meet & assist at UK airports

VIP-Fly is an airport concierge service that accompanies travellers through the terminal on both arrival and departure. Its stated aim is to remove the friction of airport formalities, and the company presents itself as "the UK's most trusted airport meet & assist service". The operation is built around a personal concierge assigned to each booking, who stays with the traveller from the first meeting point through to onward transport or boarding.

Arrivals: from the aircraft to the taxi

On inbound journeys the concierge waits at the aircraft holding a personalised name board so the traveller can recognise the handler immediately. The service then covers expedited processing through immigration with a fast-track passport pass, collection of luggage and handling of airport formalities, and a personal escort to the awaiting transport or to a connecting flight.

Departures: kerbside to priority boarding

For outbound travel the meeting takes place at the kerbside, where the concierge helps with luggage and accompanies the traveller to priority check-in. A dedicated fast-track channel is used for security. Where a lounge has been booked, the traveller can wait in a premium lounge offering seasonal dishes and complimentary beverages; the company states it partners with No1 and Aspire Lounges for this part of the service. Before boarding, the concierge returns to escort the traveller for priority boarding, leaving time for duty-free shopping or a rest.

Two service formats by group size

The service menu is divided into family and small group services on one side and larger group services on the other, which indicates that the concierge arrangement is adapted to the number of travellers moving through the airport together. The company also publishes a section for those interested in working with it.

Conditions and scope

VIP-Fly notes that all services are subject to availability and may vary depending on the airline and the airport used, and directs travellers to contact the company for details specific to their journey. The site does not list fixed prices; bookings are made through an online booking facility.

Customer feedback

The website collects a series of customer comments under the heading "Our Customers Say", and the page carries a Trustpilot reference. The testimonials describe assistance at Birmingham and Stansted airports, including a family group of eleven with four children and a baby, travellers with mobility issues or a muscle injury, and a relocation with nine cases, three carry-on bags and three backpacks. Several comments name individual concierges, among them Andy, Ibby, Jay and Steve, and describe being met at the car door or at the aircraft, taken past queues to check-in, fast-tracked through passport control and security, and escorted to a lounge or a taxi. One traveller reports reaching a taxi 18 minutes after leaving the plane. These are individual accounts rather than a verified rating.