NIE Networks

NIE Networks: owner and operator of Northern Ireland's electricity network

NIE Networks owns the electricity transmission and distribution network and operates the distribution network that transports electricity to more than 966,000 customers. The company is registered in Northern Ireland as Northern Ireland Electricity Networks Limited, with its registered office at 120 Malone Road, Belfast, BT9 5HT.

Network operations and customer services

The company's website is organised around the practical needs of electricity customers and industry participants. It provides tools to report a power cut, check for power cuts, view planned power cuts and access advice on what to do during a power cut. It also covers emergency power cuts and the company's response to storms.

Meter reading is another core area: customers can learn how to read their meter, submit a meter reading and find answers to common questions. The site also includes a supplier search tool and a link to the utility regulator website.

Connections for homes and businesses

NIE Networks provides information and application routes for new home connections and new business connections. The connections section includes a connections portal, an ICP portal, a construction guide, FAQs and a way to report an issue. Separate pages address meter replacements and finding your supplier.

Safety information and reporting

The safety section covers requesting an outage or network map, underground cables, overhead lines, energy theft, vegetation management, community and child safety, employee safety and safety rules. These resources are aimed at helping the public and workers understand and manage risks associated with the electricity network.

Support for vulnerable customers and community initiatives

The site includes a dedicated area for vulnerable customers and information on wayleaves, claims and complaints. Under the heading Helping To Grow Communities, NIE Networks highlights community engagement, including a news item about Ballyclare Secondary's 'Forget Fossil Racing' team reaching finals with the company's support and the opening of scholarship applications.

Future network and low-carbon transition

NIE Networks states that carbon reduction targets, renewable energy, electric vehicles and heat pumps are placing new demands on its network, and that it is adapting to manage these demands at least cost to customers. The company also references The Big Network Rebuild and a Future Networks section, indicating a focus on preparing the grid for a low-carbon future.

Contact channels

The customer helpline is 03457 643 643. It operates, seven days a week for reporting a loss of electricity supply or a hazard.