Bathroom House

Bathroom House: an omnichannel bathroom retailer

Bathroom House is a UK-based bathroom retailer that describes itself as a rapidly growing omnichannel business. It supplies branded products alongside its own in-house designs, covering both traditional and modern bathroom suites. The company sells online and also operates through physical stores, offering Click & Collect as well as delivery across the UK and internationally.

The range is aimed at both domestic and commercial customers. Bathroom House cites examples of sending a replacement basin tap to the Scottish Highlands and supplying 120 bathroom suites to Hilton Hotels in London, illustrating the scale and variety of orders it handles.

Product range

The catalogue spans thousands of products, from complete bathroom suites to individual components. The main categories listed are:

• Bathroom suites, toilets, basins and baths
• Bathroom taps, shower mixers and shower enclosures
• Bathroom furniture, mirrors and cabinets
• Bathroom heating solutions and lighting
• Floors and walls
• Kitchen taps and sinks
• Bathroom accessories

Bathroom House stocks products from a number of manufacturers, including Ultra Finishing, Roxor Group, Hudson Reed, Nuie, Old London, RAK Ceramics, Harrison Bathrooms and Scudo Bathrooms.

Pricing and price matching

The company states that it regularly checks its prices against high street and online retailers such as B&Q, Homebase, Wickes, Better Bathrooms, Victoria Plumb and Bathstore. It offers a price-match or beat policy: if an identical product is found cheaper elsewhere, Bathroom House says it will match or beat that price. The website also advertises seasonal sales with discounts across categories, including up to 55% off suites, toilets, basins, baths, shower enclosures, furniture, heating and mirrors, and up to 65% off bathroom taps, shower mixers, kitchen taps and accessories. These promotions and starting prices are shown as part of the current online catalogue.

Delivery and Click & Collect

Bathroom House provides delivery nationwide and worldwide, with free delivery advertised on orders over £499. Click & Collect is available for customers who prefer to collect their purchases.

Finance options

Finance is available on purchases where the total order value exceeds £500. Customers can choose repayment periods of 6, 12 or 18 months. To apply, applicants must be over 18, be UK residents with at least three years of continuous address history, be in full-time employment (unless retired or a house person with a spouse in full-time employment), have a UK bank account capable of accepting Direct Debits, and have the goods delivered to their home address. The application is processed by phone, typically taking around 10 minutes. Monthly repayments are made by Direct Debit, with the first payment usually due about one month after the finance agreement is set up.

Guarantees and aftercare

Bathroom House offers comprehensive guarantees that vary by product, including lifetime guarantees on selected items. The guarantee covers manufacturing or material defects but excludes normal wear and tear, accidental or deliberate damage, and inappropriate use such as incorrect cleaning agents or failure to follow installation instructions. For toilets that include a seat, the guarantee covers only the ceramic pan and cistern; the seat itself has a standard one-year guarantee. To activate an extended guarantee, customers must complete a registration form sent by email 30 days after delivery, within a 28-day window. The guarantee is valid from the date of delivery. The company also mentions a 365-day exchange policy on all purchases and an aftercare team to handle issues.

Customer rating

The website displays a rating of "Excellent" attributed to customer reviews, without specifying the review platform in the available text.