Glowing Care Ltd

Glowing Care Ltd: domiciliary care and staffing in Aylesbury

Glowing Care Ltd is a care provider based in Aylesbury, Buckinghamshire, registered with the Care Quality Commission (CQC). The company describes its focus as supported living, complex care, mental health and learning disabilities, and delivers care in clients' own homes. It also operates a staffing division that supplies support workers, health care assistants and registered nurses to other organisations.

Services delivered at home

The service catalogue covers a broad range of domiciliary care arrangements. According to the company, these include:

• Hourly visiting care
• Live-in care
• Night care
• Respite care
• Personal care
• Palliative care
• Specialist care
• Holiday care
• Hospital-to-home support
• Social companionship
• Dementia care

The provider states that it supports older adults to remain living independently at home and that care plans are designed around each family's needs. It also highlights that clients are involved in decisions about their care; one testimonial notes that a family member felt fully involved in the preparation of his care plan.

Staffing solutions for care organisations

Beyond direct care, Glowing Care recruits and supplies skilled support workers, health care assistants (HCA) and registered nurses, including RMN, RGN, RCN, SRMN and SRCN grades. These placements are offered on a full-time, part-time and temporary basis. The company presents this as a separate staffing solution for organisations that need qualified personnel.

Assessment and care planning

Prospective clients can request a free, no-obligation care assessment. A member of the team visits the home to carry out a full assessment of care needs, discuss personal preferences and determine the support required. The company says it can often start working with a client within 24 or 48 hours of being asked.

Training and support for carers

Glowing Care states that all carers receive professional, specialised training before being matched to a client's specific needs. Training is a core part of the induction process: new carers complete an induction course and return for a yearly update, with ongoing training in specialist areas throughout their time with the company. A specialist carer support team provides help, advice and a listening ear to carers.

Leadership and approach

The director, Catherine Benning, describes a background in mental health as a staff nurse and care coordinator, with skills in assessment, team management, care planning, record-keeping and safe medication administration. She also holds academic accreditation from Teesside University, where she qualified as a Best Interests Assessor in 2018, and speaks German, French, Pidgin English and Akum. The company says its approach places the service user at the centre of domiciliary care and that it works closely with Social Services Departments and health professionals.

Funding care at home

The company notes that many people assume care in their own home is beyond their financial means, but that a variety of funding options may be available to help individuals remain at home. It presents this as part of its guidance for families considering domiciliary care.

Client feedback

Testimonials published on the site describe the service as professional, understanding and helpful. One client mentions that staff are knowledgeable and reliable, and that the company has been more efficient than other providers used previously. Another highlights the involvement of the person receiving care in planning decisions and the multicultural, well-trained staff.