Amcare by Convatec

Amcare by Convatec: prescription management and home delivery for stoma, continence and wound care

Amcare by Convatec is a UK service provider for people with stoma, continence and wound care needs. It manages prescriptions and delivers products directly to customers' homes, aiming to remove the worry of supply and delivery. The service is described as supporting NHS patients and is delivered through eight regional care centres across the UK.

The organisation states it has over 30 years of experience supporting people living with a stoma, continence or advanced wound condition. Its team includes qualified nurses, counsellors and product specialists who provide advice and support tailored to individual needs.

Services: from prescription to doorstep

Amcare by Convatec handles the entire prescription process, from management to delivery, so customers do not have to coordinate supplies themselves. Deliveries are made discreetly and timed to when products are needed. The service also offers product consultations to help customers find the most suitable products, as well as lifestyle support and counselling.

For ostomy care, Amcare by Convatec provides a broad range of ostomy pouches and systems designed to meet different needs. It highlights Convatec's Mouldable Technology, a skin barrier technology intended for leak protection and skin health. The company cites a two-month follow-up study in which 95% of patients who started with a Convatec Mouldable Baseplate had healthy skin.

In continence care, the service offers Convatec's GentleCath™ with FeelClean Technology™, a hydrophilic intermittent catheter. According to the company, the slippery properties are integrated into the catheter itself rather than applied as a coating, and independent research at Queen's University Belfast found that these catheters do not stick, protecting the delicate urethra.

Care centres across the UK

Amcare by Convatec operates from eight care centres located across the UK, providing a local service alongside national delivery. The centres are in Stirling, South Shields, Sunderland (National Distribution Centre), Runcorn (Customer Interaction Centre), Lincoln, Nottingham, Cheltenham, Dartford and Basingstoke. The company describes the centres as places where customers can call in or phone for help.

Accreditations and associations

Amcare by Convatec is associated with the British Healthcare Trades Association and is regulated by the Care Quality Commission. It also holds Cyber Essentials Plus certification and ISO 9001 and ISO 27001 certifications.

Support programme: Convatec me+

Convatec me+ is a lifestyle support membership programme for people living with a stoma or experiencing continence issues. Members receive a welcome pack with complementary items, free product samples, online and telephone support, guides, tips, films and information, a monthly newsletter, exclusive online events and Q&As with experts, and specialist recovery education modules for healthcare professionals.

Customer stories and product guidance

The website includes customer stories and detailed information on ostomy and continence products. It emphasises the importance of keeping the skin around the stoma healthy and the role of product customisation in preventing leakage and skin irritation. For continence care, it discusses how traditional hydrophilic coated catheters can stick and damage the urethra, and presents GentleCath™ with FeelClean Technology™ as a next-generation alternative.