Thomas Cookie Co

Thomas Cookie Co: made-to-order cookies baked in Kent

Thomas Cookie Co is a small bakery business based in Kent that sells cookies and related bakes online. The founder presents himself as the cookie enthusiast behind the operation, and the company states it has been baking since 2015. Every order is baked to order rather than drawn from stock; the site states there are no leftovers in the factory and that baking takes place daily.

What the shop sells

The catalogue is organised around a handful of product families, several of which can be mixed and matched within the same cart:

• Cookies, listed at £14.00 in the mix-and-match format shown on the site.
• Cookie/brookie, a brownie-and-cookie hybrid.
• Cookie cups, at £15.00 in the mix-and-match format.
• S'mores, also at £15.00 in the mix-and-match format.
• Bundles, best sellers and advent calendars, which appear as separate sections of the shop.

The site also mentions brookie pies topped with items such as caramel Freddo bar, Crunchie, Kinder Bueno and pistachio, described in a customer review rather than in the product listing itself.

Ingredients and production

The company highlights a short list of core ingredients: real butter, organic flour, free-range eggs and Belgian chocolate. Orders are made to order, and the stated practice is to bake on the same day as dispatch. According to the site, confirmation emails sent in the morning mean the goods are baked that day.

Delivery and packaging

Nationwide delivery is offered, and the checkout includes a shipping-cost estimator covering a long list of destination countries. The packaging is presented as eco-friendly: the packing peanuts dissolve in water. The site also answers practical questions about storage, noting that cookies can be frozen in their original unopened packaging or a sealed box for up to six months and warmed from frozen for around 5 to 10 minutes at 160 in a fan oven, with the caveat that ovens vary.

Customer feedback shown on the site

The reviews displayed at the time of writing carry a 5/5 rating. Commenters describe speedy delivery, gooey brownie and cookie textures, varied toppings, good packaging and a pronounced butter flavour; one mentions freezing part of an order to eat later and another refers to placing a Christmas order. These are individual testimonials reproduced from the shop page.

Buying and enquiries

Purchases run through an online cart with gift notes and order instructions, and payment methods listed include American Express, Apple Pay, Diners Club, Discover, Google Pay, Klarna, Maestro, Mastercard, PayPal, Union Pay and Visa. The company also publishes a newsletter offering discounts, early access to new cookies and special content, alongside pages on shipping policy, product ingredients, allergen information and a blog.