WhizComms

Residential fibre plans up to 10 Gbps

WhizComms sells home fibre broadband plans in Singapore, including service up to 10 Gbps over next-generation XGS-PON where compatible equipment is available. Its plan range is organized into no-frills broadband for customers with their own compatible router and router bundles that include Wi-Fi hardware. The website highlights a 10-Gbps no-frills plan and a 10-Gbps Wi-Fi 7 plan, while other speed tiers are listed in the plan comparison. Availability depends on the address being fibre-ready and meeting the installation requirements.

Network, routers and Wi-Fi setup

The provider describes itself as a Singapore-grown virtual ISP established in 2016 and says its home broadband runs on Singtel’s network infrastructure. Customers who already own a suitable router can choose a no-frills plan; those buying a WhizComms router can select Wi-Fi 7 or a mesh setup to extend coverage around the home. The company lists a complimentary on-site Wi-Fi audit with a first router purchase, using the home’s size, layout, walls and data-point positions to help plan router placement. It also sells additional TP-Link mesh equipment.

Installation and broadband add-ons

New fibre installations may involve a NetLink Trust activation charge and a separate WhizComms installation charge; the site says promotions may waive these fees and offers self-installation as an alternative to the installation visit. Customers should review the current plan and checkout terms because charges and campaigns change. Optional services include a home digital line with unlimited local calls and number port-in, a home internet filter, and travel eSIM data roaming. The provider also advertises a 180-day CAST.SG entertainment pack with qualifying broadband sign-ups or renewals.

Address eligibility and customer support

The service is intended for homes across Singapore, subject to fibre availability and the property’s installation readiness. Visitors can check their address with the provider before signing up, compare add-ons and download support materials from the Support Centre. The website offers an AI assistant in beta and directs customers to contact the team during office hours. Its published telephone number is 6797 0778; a Singapore WhatsApp channel is also linked from the site.

Plans for different household setups

WhizComms positions its no-frills plans for households that want to reuse compatible equipment and its router plans for customers seeking a bundled Wi-Fi setup. It also lists Wi-Fi 7 mesh routers for larger layouts, a Wi-Fi audit for new router customers and newer multi-gigabit fibre technology. The plan comparison and eligibility checker are the appropriate places to confirm the speed, included equipment, activation and installation charges and promotion applicable to a particular address.