Finding a job centre is only the first step; for public help to be useful, you need to know what it offers, how to access it and what to do if no one follows up. In southeast Washington, the Shannon Place American Job Center provides access to DC Networks, résumé and interview workshops, career guidance and training resources. The centre is at 2201 Shannon Place SE, near Congress Heights, and in-person service is by appointment only. Staff can help you prepare your search and learn about local tools, but they cannot guarantee that a company will hire you.
The DOES website lets you select AJC–SE to book and lists the main phone number, 202-724-7000, with hours of 8:30 a.m. to 4:30 p.m. Monday to Friday. The agency says the call centre cannot schedule in-person appointments. Virtual workshops also cover DC Networks, applications, résumés and interview practice; some require an email address and advance registration. Before sharing sensitive information, make sure you are on the District’s official website and ask which documents the service you want requires. Eligibility for funded training may differ from that of an open workshop.
To assess how the system is working, we reviewed a stronger source than an isolated score: the 2023–24 statewide needs report, based on a survey of users of DOES centres across the District. Of 103 people who sought help finding a job, 69 — 67% — said staff did not help them find work; among 153 responses about staff helpfulness, 34% rated staff somewhat helpful and 28.1% very helpful. These are self-reported responses about all centres, not a Shannon Place-only figure or a legal finding. Still, they are a public signal that deserves follow-up: people need clear information, and federally funded programmes have complaint and oversight processes.
DOES publishes an administrative route for participants in WIOA programmes: report the incident to the centre manager or case manager within five days and try to resolve it informally. If the problem continues, the document says to submit a written complaint to the administrative officer within ten days; it then provides for a hearing and review. Discrimination complaints follow a separate route, generally within 180 days, with an option to contact the federal Department of Labor’s Civil Rights Center. The deadlines are short, so keep dates, messages, names and a specific account of what happened. If you only want to offer service feedback, ask the centre which channel applies to your situation.
Anyone asking for money to reserve a vacancy, get an interview or unlock a supposed job is showing a warning sign, not offering a guarantee. The FTC advises people not to pay to get a job and to verify an offer with the company using contact details on its own website. Use the public centre to organise your search while keeping control of your documents and asking for verifiable details about the employer, role, pay and next steps. If the service does not match what the programme told you, use the official complaint process instead of assuming a review alone will resolve the issue.
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American Job Center — Southeast
2201 Shannon Place SE, Washington, DC 20020
In southeast Washington, the Shannon Place American Job Center connects job seekers with services from the District’s Department of Employment Services (DOES). The office at 2201 Shannon Place SE offers workshops and resources for using DC Networks, the local job-search platform, along with career g
Career guidance and workshops, DC Networks job search, résumé help, interview preparation and training services
Sources & references
Sources for the information and reporting discussed in this guide.
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Official website of American Job Center — Southeast ↗
Primary source
DC Department of Employment Services · Accessed October 5, 2026
Primary source for identity, concept, menu, and contact details.
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Official website of American Job Center — Southeast ↗
Primary source
District of Columbia, anuncio oficial · Accessed October 5, 2026
Primary source for identity, concept, menu, and contact details.
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Encuesta oficial sobre experiencia y resultados en los centros DOES ↗
Primary source
DC Department on Disability Services, 2023–24 Comprehensive Statewide Needs Assessment · Accessed October 5, 2026
El informe estatal resume encuesta a usuarios de los centros DOES en el Distrito, no exclusivamente de la sede Southeast. De 103 personas que acudieron buscando empleo, 69 (67%) respondieron que el personal no les ayudó a encontrar trabajo. Entre 153 respuestas sobre utilidad del personal, la mayor proporción (34%) lo consideró algo útil y 28.1% muy útil. Es evidencia agregada y autodeclarada, no una determinación legal ni un resultado específico de esta sede.
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Official website of American Job Center — Southeast ↗
Primary source
DC Department of Employment Services · Accessed October 5, 2026
Primary source for identity, concept, menu, and contact details.
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Official website of American Job Center — Southeast ↗
Primary source
Federal Trade Commission · Accessed October 5, 2026
Primary source for identity, concept, menu, and contact details.
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Official website ↗
Primary source
DC Department of Employment Services · Accessed October 5, 2026
Primary source for identity, concept, menu, and contact details.
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Official website ↗
Primary source
District of Columbia · Accessed October 5, 2026
Primary source for identity, concept, menu, and contact details.
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Official website ↗
Primary source
DC Department on Disability Services · Accessed October 5, 2026
Primary source for identity, concept, menu, and contact details.
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Official website ↗
Primary source
DC Department of Employment Services · Accessed October 5, 2026
Primary source for identity, concept, menu, and contact details.
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Official website ↗
Primary source
Federal Trade Commission · Accessed October 5, 2026
Primary source for identity, concept, menu, and contact details.