Ticket Quillacoop

Overview

Ticket Quillacoop is the support service system of Quillacoop, designed to provide orderly, transparent, and real-time tracking assistance to users who need to report requests or incidents. The service is managed by the Office of Systems and Information Technologies.

How does it work?

The system allows you to register a request or incident quickly. Each request generates a unique ticket number, which allows full case tracking. The support team addresses the request and communicates with the user through the same system.

Services and features

• Registration of requests and reporting of technical incidents.
• Generation of a unique ticket for each case.
• Tracking the current status of the request.
• Review of the response history.
• Sending additional information or responses to support.
• Email notifications about case updates.
• Access without needing to create an account or log in; only the ticket number and registration email are required.

Recommendations

It is recommended to keep the ticket number, check the email for notifications, and clearly describe the request for faster assistance.

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We recommend confirming the information directly with the company.