Sure

Mobile services across the islands

Sure offers mobile services in Guernsey, Jersey and the Isle of Man, with location-specific plans and support. Its catalogue includes pay-monthly and pay-as-you-go options, sharer plans, eSIM, 4G mobile broadband, roaming add-ons and handsets from brands such as Apple and Samsung. Customers should choose the island they use before comparing coverage, allowances, contract terms and roaming charges, since availability and pricing can differ by location. The site also has information about a mobile-network upgrade and changes to legacy network services.

Broadband and home services

The broadband section includes fibre products and options for places such as Alderney and Sark, alongside 4G broadband. Sure also lists landline services, a home technology team and a home-visit service. The right connection depends on the address and the household’s needs, so a customer should check service availability, installation arrangements, router or equipment charges and any minimum term before ordering. A home visit or support appointment can help customers who need assistance with equipment or setting up a service.

Plans, devices and account help

The website provides a shop for phones, add-ons and offers, as well as account access, an app and support pages. It includes a Suremail service and pages for service announcements and call or data charges. Existing customers can use the account tools and help section for routine questions, while complaints and service issues have separate routes. Before changing plans or replacing an older SIM, users should read the current instructions for their island and confirm how the change affects their number, equipment and any remaining contract.

Local company and contact

Sure (Guernsey) Limited says it has operated in Guernsey for more than 120 years and is licensed and regulated by the Guernsey Financial Services Commission under local lending and credit legislation. Its Guernsey shop is listed at 27 High Street, St Peter Port, with opening times provided through the contact page. The public telephone number is 01481 700 700. Sure also has locations in Jersey and the Isle of Man, so customers should select their island before using a shop or service page. The company publishes community, sustainability and news information alongside its customer services.