Sangoma

Business communications across cloud and on-premises systems

Sangoma brings together business voice, video, collaboration, contact-centre software and network services. Its portfolio includes cloud, hybrid and on-premises platforms, SIP trunking and fax, business phones, productivity tools and integration with Microsoft Teams. Organisations can combine voice and collaboration with managed internet, connectivity and security instead of sourcing each part of the communications stack separately.

Contact-centre software and customer support

Sangoma CX is a cloud contact-centre suite for inbound and outbound customer interactions. The feature set includes voice, email, SMS, web chat and social messaging, with dynamic call routing, interactive voice response, queues, callback options and agent-skill routing. Supervisors can use recordings, speech analytics and coaching tools, while reporting covers queues, service levels, customer satisfaction, agent activity and traffic. The listed AI integrations include text chatbots, speech transcription and summaries, and suggested edits to customer-service replies; some integrations can incur overage charges.

Team communication and hospitality systems

TeamHub combines chat, file sharing, video calls and mobile communications for staff. The hospitality examples connect front-desk and housekeeping workflows with paging, room requests and internal extensions. Sangoma also lists IP front-desk phones, guest-room phones, appointment scheduling and integrations between property-management systems, point-of-sale tools and phone systems. A Vega gateway can connect existing analogue room phones to a modern IP system, while the Starbox appliance is described as maintaining local calling and failover during an internet outage.

Managed networks, internet and security

• Connectivity: Managed SD-WAN, broadband, network switches, Wi-Fi and multi-carrier 5G failover for offices or multi-site operations.
• Security: On-premises and cloud firewalls, with features such as intrusion prevention, antivirus, application controls and web filtering.
• Operations: Monitoring and management for network equipment, internet access, voice and communications systems.

The product examples are particularly relevant to hospitality sites with guest Wi-Fi, reservation lines, point-of-sale systems, property-management software and multiple locations, but the wider portfolio also serves healthcare, retail, manufacturing and education. A buyer should map existing phone lines, network equipment, integrations, compliance needs and outage requirements before comparing cloud, hybrid or on-site deployment. Sangoma provides a sales contact for discussing the right combination; the phone number is shown in the practical information panel.