Aircall

Cloud business phone and call handling

Aircall provides a business phone system with global numbers, call routing and queues, IVR menus, outbound calling, monitoring and call recording. Teams can manage calls through the platform and use analytics and reporting to review activity. The product is presented for customer-facing groups such as sales, support, customer success, recruiting and operations, with options organized by team size and industry.

Voice, messaging and shared workspace

The omnichannel workspace brings voice, SMS and MMS, WhatsApp messaging and a shared inbox into one team environment. Calls and messages can be linked to customer records and visible to colleagues, supporting collaboration when an interaction moves between team members. Aircall lists native integrations with CRM systems such as Salesforce, HubSpot, Zoho, Pipedrive and Monday.com, help desks including Zendesk and Intercom, and tools such as Shopify, Zapier and Slack.

AI agents, coaching and follow-up

Aircall's AI product line includes voice agents for reception, sales, support and order-related workflows. The platform also offers in-call guidance, transcription, summaries and insights, sentiment analysis, coaching scorecards and automated follow-up tasks or CRM updates. The company describes AI agents as handling routine interactions while staff take the conversations that need human attention. Capabilities depend on the selected product, configuration and plan; businesses should verify consent, recording and messaging settings for their use case.

Integrations and team solutions

Aircall lists more than 250 integrations and an integration marketplace for connecting communications with business software. Its solution pages cover healthcare, recruitment, finance and insurance, real estate, professional services, education, home and field services, technology, retail, travel and hospitality. The website includes success stories, a knowledge base, comparisons with other providers, events, partner information and resources for teams evaluating or switching phone systems.

Paris headquarters and international offices

Aircall is headquartered in Paris and lists offices in New York, San Francisco, London, Sydney, Berlin, Bellevue, Madrid and Mexico City. Its French entity is Aircall SAS, at 11–15 rue Saint-Georges, 75009 Paris; the company also publishes local entities and office contact information for other regions. The site offers free access, product trials and sales consultations. Pricing, number availability, integrations, recording rules and service terms should be confirmed for the customer's country and selected plan.