Trek-Expert

Trek-Expert, an outdoor sports store within the Spacefoot group

Trek-Expert is an online retailer specialising in mountain and outdoor equipment. Its catalogue covers footwear, clothing and sports gear for activities such as hiking, trail running, climbing and mountaineering, winter sports, water sports and fishing. The store presents its offer as discounted by up to 70%, with secure payment and a 30-day window to return an order.

The company operates as part of Spacefoot, a sports e-commerce group that, according to its own account, began with handball and later expanded into volleyball and football. Spacefoot states that it runs 24 specialised websites spanning most sports and, more recently, areas such as motorcycles and home decor. Trek-Expert is one of those specialised storefronts, focused on the outdoor segment.

Product ranges on the Trek-Expert catalogue

The site is organised around activity categories rather than a single product line. The navigation lists winter sports, hiking, trail running, running, climbing and mountaineering, water sports and fishing, alongside a clearance section. Featured product blocks on the homepage highlight tents, trekking poles and sleeping bags, and the store also promotes a selection of must-haves and a directory of the brands it carries.

• Footwear and clothing for outdoor use
• Camping equipment, including tents and sleeping bags
• Trekking poles and hiking accessories
• Gear for climbing and mountaineering
• Winter sports equipment
• Water sports and fishing equipment

Logistics and distribution

Spacefoot describes warehouses in Montlouis-sur-Loire (Indre-et-Loire) as the base of its operations, from which it says more than 500,000 products from over 5,000 brands are shipped across Europe and the United States. The group also maintains offices in Levallois-Perret, where a team works on the online shopping experience. The customer service address published on the Trek-Expert site is in Montlouis-sur-Loire, and the site states that customer service is provided in France.

Buying conditions and customer service

The store advertises secure payment and easy returns, with 30 days to change an order. Its help section groups account management, order tracking, returns, promotional codes, delivery and returns policy, payment methods, prices and shipping options, and privacy information. A newsletter subscription is offered with a 5% discount on sign-up. The site also displays a Trustpilot reference among its service elements.

The Spacefoot network of specialised stores

Trek-Expert sits alongside a long list of sister sites listed on the same page, each dedicated to a sport or product category. These include Basket-Center, Daily Bikers, Direct Running, Direct-Volley, Espace Golf, Foot-Store, Gallop-Store, Golf and co, Handball-Store, House of Rugby, La sellerie de Maé, Made in Paradis, Nauti-wave, On-Fight, Padel-Expert, Pecheur-Store, Pet and Garden, Slowood Interior, Smash-Expert, Sneak'In, Sneakids, Sport is good, Training-Fit, Triathlon-Expert, TripNBikers, Vélo-Store and Winter-Expert. The group states that it plans to extend its international presence to more than 20 countries.