NewSmile

NewSmile: dentist-directed clear aligners delivered at home in Canada

NewSmile is a Canadian-owned and operated service that supplies clear aligners for straightening teeth without in-person clinic visits. The company describes its treatment as dentist-directed and organises the whole process around home delivery: customers take their own dental impressions, approve a digital preview of the expected result and then receive the aligners by mail. The brand presents itself as an alternative to conventional braces, which it says cost around 75% more for the same goal.

How the treatment process works

The model is built on three stages. First, the customer receives an impression kit and returns the moulds using a pre-paid shipping label. Second, NewSmile prepares a 3D treatment preview showing how the straightened teeth are expected to look, and the customer can approve it before manufacturing begins. Third, the aligners and a professional teeth whitening product are shipped together, and the customer wears the aligners over a period the company places at four to six months.

Aligners, retainers and night guards

Beyond the standard day aligners, the catalogue includes several related products:

• Night aligners, designed for wear during the evening and while sleeping, aimed at users who prefer not to wear aligners during the day.
• Retainers only, for people who have already finished orthodontic treatment with metal braces or another clear aligner brand and need custom-fit retainers to hold the result.
• Night guards, listed alongside retainers in the product range.
• Replacement retainers, which the company says can cost up to 75% less than standard replacements.
• Oral care and supplements, grouped in the shop's additional collections.

The site notes that teeth shift naturally with age and that retainers are meant to be worn for life, particularly after orthodontic work.

Pricing and payment options

At the time of writing this profile, the site listed a promotional price of $1,899 against a regular $2,099 for a single one-off payment, described as the lowest-priced plan. Two financing routes are offered: a monthly payment plan of $96 per month over 24 months (against $106), with 0% APR for the first six months, and a second monthly option starting at $0 down over 24 months, presented as having the highest approval rate. A military discount is also referenced in the site's navigation.

Guarantee and support

NewSmile states that if its network of dentists and orthodontists determines that a customer is not a suitable candidate for the aligners, the amount paid is refunded in full. The company also advertises seven-day online support and a toll-free customer care line. The site displays a rating of 4.4 based on verified customer reviews and includes short customer comments about comfort, communication and the visible change in their teeth.

Canadian base and shipping

The company identifies itself as Canadian owned and operated and delivers aligners to customers' doors within Canada. Its registered address is in Vancouver, British Columbia, and customer care operates on Pacific time. The site also carries a sustainability section and a referral programme that credits $100.