Virgin Plus

Virgin Plus: mobile plans, devices and Member Benefits in Canada

Virgin Plus is a Canadian telecommunications brand that sells mobile phone plans and devices, and presents itself around value-packed plans with large data allowances, a Member Benefits programme and nationwide 5G coverage. Its catalogue covers phones, tablets, smartwatches, accessories and phone protection, alongside prepaid options and a trade-in programme.

Mobile plans and how they are sold

The site promotes nationwide 5G plans that can be taken with a phone bought from Virgin Plus or by bringing an existing handset. At the time of writing this profile, the homepage advertised 60GB for $45 per month on new activations when bringing your own phone, including hotspot access and international texting, with an Autopay credit applied. A second banner showed the same 60GB allowance at $50 per month. Plans are described as including data speeds up to 1Gbps.

Customers can add lines: the site offered $5 off the monthly plan for every line added. Shopping can be done online, by phone, through an eChat or in a store, and activation is possible in minutes with eSIM by downloading the My Account app and scanning a QR code.

Phones, wearables and Certified Pre-Loved devices

The device range includes new smartphones, tablets, smartwatches and accessories. The homepage featured the iPhone 18 Pro and the Samsung Galaxy S26 FE, both with a one-time device handling charge of $40 and a three-year good working order warranty, financed through Sweet Pay™ on eligible two-year plans. It also presented the ahlo 2 at $10 per month with $0 down and 0% APR.

A separate Certified Pre-Loved line offers refurbished handsets; the site cited a Certified Pre-loved iPhone 15 Pro at $16 per month, $0 down and 0% APR, saving over $500 compared with the full device price of $904.66. Trade-in is also part of the offer: the site stated savings of up to $1,000 on a new device with an eligible trade-in over a two-year term with Sweet Pay™, based on an iPhone 17 Pro 1TB.

Member Benefits

Virgin Plus bundles a Member Benefits programme that gives members access to savings on food, fashion, travel and entertainment. One example shown on the site is a 2-for-1 movie ticket offer at Cineplex Theatres.

Home internet and television

Home internet is part of the line-up, with a 500 Mbps plan advertised at $63 per month and a note that the price may increase during the subscription. For fibre internet, the site directs customers to Bell and Bell Aliant. Virgin Plus states that it no longer sells TV service to new customers in the area covered by the page, while existing internet and TV members can still add or change their Virgin TV services through their account.

Coverage, protection and support tools

Beyond plans and devices, the site lists coverage information, travel options, phone protection and add-ons. Account management is handled through My Account and a mobile app, and the support section covers mobile, prepaid, internet, TV, billing and usage. Other resources include a community forum, order tracking, prepaid top-up, device upgrade and trade-in, and a store locator.

Corporate details

The site's footer identifies the company as Virgin Plus and gives a Toronto address at 15 Asquith Avenue, 6th Floor, Ontario, M4W 1J7. The page is available in English, French and Chinese, and includes a province selector for Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland, Northwest Territories, Nova Scotia, Nunavut, Ontario, Prince Edward Island, Quebec, Saskatchewan and Yukon.