Duuo by Co-operators

Duuo by Co-operators: digital insurance backed by a long-established insurer

Duuo by Co-operators is a digital, on-demand and self-serve insurance platform where quotes are completed and policies are purchased from start to finish on its website. The service is presented as a way for Canadians to obtain coverage online in minutes, combining the insurance experience of Co-operators with a modern digital experience.

The company states that Co-operators has helped Canadians protect what matters most for more than 80 years, and that Duuo draws on that expertise to offer dependable coverage through an online channel.

Coverage lines available through the platform

The site organises its individual offer around five insurance needs, each with a dedicated quote path:

• Home insurance, aimed at homeowners
• Auto insurance, aimed at vehicle owners
• Tenant insurance, aimed at renters
• Event insurance, aimed at those hosting an event
• Vendor insurance, aimed at vendors at an event

The platform also includes a function for registering vendor events, directed at partners who want their clients covered.

Embedded insurance for partners

Beyond individual policies, Duuo positions itself as a provider of embedded insurance solutions that integrate into a partner's customer journey. According to the company, partners choose Duuo for easy implementation, dependable protection, dedicated support and embedded insurance technology designed to help them succeed. The proposition is to let partners offer insurance as a seamless extension of their customer experience.

A partnerships team handles this side of the business, with roles covering partner success, partner account management, partner acquisition and partner success support. The site names Sunni Shannon as Partner Success Manager, Kaitlin Ouellette-Matthews as Partner Account Manager, James Yang as Partner Success Specialist and Devon Campbell as Partner Acquisition Specialist.

Underwriting and regulatory status

Duuo insurance products are offered, underwritten and administered by Co-operators General Insurance Company. The company notes that not all products are available in all provinces. In Quebec, Co-operators General Insurance Company is registered with the Autorité des marchés financiers as a Damage insurance agency under registration number 514163.

Service channels and media contact

Customer questions are handled through a chat tool on the website, by email and by phone. The company also maintains a complaints and compliments process, described on a dedicated page, and a media contact address for press enquiries.