MetCredit

MetCredit: Canadian debt collection since 1973

MetCredit is a collection agency that has operated in Canada since 1973. It describes itself as a commercial and consumer collection agency with offices across the country and states that it is licensed and bonded to collect commercial and consumer debt in all Canadian provinces and territories. Its client base ranges from startups and small family businesses to large banks, telecommunications companies and retail chains, according to the company.

The firm presents its activity as turning accounts receivable into accounts received, and frames its service around what it calls Solution-Oriented Recovery™, a method it says its agents use in negotiations with debtors.

Commercial and consumer recovery services

MetCredit organises its collection work into specialised lines. The services listed on its site include commercial collections, consumer collections, small business collections, tenancy collections, legal collections and estate and deceased collections. It also lists sector-specific programmes for agriculture, auto deficiency, cross-border debt, financial services, fitness clubs and gyms, healthcare and medical, heavy equipment, manufacturing, marine shipping, moving and storage, oil and gas, security and alarm, service businesses, telecommunications, transport and veterinary practices.

The company explains that a commercial collection agency specialises in third-party debt recovery for other businesses, and presents itself as an alternative for companies that prefer not to handle overdue receivables internally.

Online account management and artificial intelligence

Business clients can send accounts through an online platform called My.MetCredit, which the company says allows unlimited customer files to be uploaded, accounts to be sent day or night and all files to be viewed in one place. The same portal includes a debt recovery calculator, a bulk file transfer tool and invoice payment.

MetCredit also states that it uses proprietary AI algorithms and predictive intelligence to identify when a debtor is most likely and most able to make a payment, a capability it links to the speed and effectiveness of its recovery work.

Credit bureau reporting

According to the company, delinquent and paid accounts are reported to TransUnion, Equifax and Dun & Bradstreet, as well as to regional and specialised credit bureaus across Canada. MetCredit presents this reporting as a lever that can affect a debtor's credit score and rating when a debt remains unpaid.

Offices and national coverage

MetCredit operates from four offices: Edmonton, Montreal, Toronto (in Mississauga) and Vancouver (in Burnaby). The company states that its team exceeds 200 professionals. Its coverage spans every province and territory, from British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland and Labrador to Yukon, Northwest Territories and Nunavut.

Ethics, reputation and community involvement

The company says it has upheld an A+ rating with the Better Business Bureau since its second year in business, nearly half a century ago, and that many clients have trusted it for decades. It also points to its Code of Ethics and its relationships with organisations such as the BBB and Chambers of Commerce as criteria for evaluating a collection agency.

MetCredit describes a long history of involvement with charities and community initiatives, which it groups under the #MetCreditHelps hashtag. It also publishes a blog and a podcast, Overdue Advice, with episodes on credit and receivables management.